interactive investor Reviews

Good morning John,

Thank you for taking the time to share your experience with us. We are pleased to hear that Sydney and our other team members have been helpful and provided good service.

We appreciate your feedback regarding the app and online functionalities. Your comments about being unable to transfer funds via the app, issues with the feedback system, and the difficulty in switching funds are important to us. We are continuously working to improve our platform, and your insights help us identify areas that need attention.

We apologise for any inconvenience these issues have caused and want to assure you that we are looking into these matters to enhance your user experience. If you have any specific details or additional feedback, please feel free to share them with us at 0345 607 6001, so our team can address them more effectively.

Thank you once again for your valuable feedback and for choosing interactive investor. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Kind regards,
Matthew Horner
Customer Service Management Team

Good morning,

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Claire provided you with clear, patient, and comprehensive assistance regarding your query about linking accounts and accessing one via power of attorney.

It’s great to know that Claire’s support left you feeling well-informed and at ease, even when you were initially in a bit of a muddle. We are pleased that your call was answered promptly and that Claire resolved all your queries without needing to transfer you to someone else.

Your kind words highlight the quality of service we strive to provide, and we will be sure to share your feedback with Claire and our team.

If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Thank you for choosing interactive investor.

Kind regards,
Matthew Horner
Customer Service Management Team

Good afternoon Patrick,

Thank you for sharing your experience with us. We are delighted to hear that Steve provided you with extremely efficient, effective, courteous, and friendly assistance when a system glitch prevented you from accessing your interactive investor account.

It's great to know that Steve promptly followed up with our systems team, kept you updated, and ensured that you could access your account. Your feedback highlights the dedication and professionalism we strive to maintain in our customer service.

Your kind words will be shared with Steve and the rest of our team. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Kind regards,
Matthew Horner
Customer Service Management Team

Good afternoon Milly,

Thank you for sharing your positive experience with us. We are thrilled to hear that despite closing your account with us three months ago, you have had consistently positive interactions with our company and customer service since 2014.

It’s wonderful to know that Flavour was able to assist you promptly and efficiently with your request for documents. We pride ourselves on providing excellent customer service, and it’s gratifying to hear that the process was smooth and quick for you.

We appreciate your kind words and your long-term relationship with us. Should you need any further assistance in the future, please don’t hesitate to reach out.

Kind Regards,

Nadia Tindall
Customer Service Management Team

Good morning Adam,

Thank you for your loyalty and for being with interactive investor for the past 15 years. We are thrilled to hear that you have consistently received excellent service from us over the years.

It’s great to know that on the few occasions where there have been technical glitches, our team has been able to rectify the issues quickly. We strive to provide prompt and efficient solutions to ensure our clients have a seamless experience.

Your continued trust and positive feedback mean a lot to us. If you have any further questions or need assistance, please do not hesitate to reach out. We are always here to help.

Thank you once again for choosing interactive investor.

Kind regards,
Matthew Horner
Customer Service Management Team

Good morning Veronica,

Thank you for sharing your detailed and positive experience with us. We are pleased to hear that Lucas provided you and your accountant with clear, patient, and knowledgeable guidance through the process of withdrawing 25% of your pension.

Navigating through extensive material can indeed be challenging, and it’s wonderful to know that Lucas’s direction, clarity, and patience made the process more manageable for you. His commitment to ensuring you understood each step and his explanation of the next steps exemplifies the high standard of service we aim to provide.

Your kind words about Lucas's assistance will be shared with him and the rest of our team. Should you have any further questions or need additional support, please don’t hesitate to reach out.

Kind regards,
Matthew Horner
Customer Service Management Team

Good afternoon Kevin,

Thank you for your valuable feedback. We are delighted to hear that Billy was patient, competent, and charming while assisting you with your new SIPP application. It’s great to know that our helpline could provide the support you needed.

We’re pleased that you appreciate our choice of funds and transparent charges. Your decision to transfer your pot to II is greatly appreciated, and we look forward to serving you further.

If you have any more questions or need additional assistance, please don’t hesitate to reach out.

Kind Regards,

Nadia Tindall
Customer Service Management Team

Good afternoon Graeme,

Thank you for sharing your experience with us. We are delighted to hear that James B. provided excellent communication and advice during the crystallisation of your SIPP pension pot. Navigating the complexities of existing pensions and Lifetime Allowance issues can be challenging, and we’re glad James and our team could assist you effectively.

Your feedback is greatly appreciated, and we will ensure that James and his colleagues receive your kind words. We strive to offer the best possible service and support, and it’s rewarding to know we helped you make an informed decision.

Thank you for choosing Interactive Investor. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind Regards,

Nadia Tindall
Customer Service Management Team

Good afternoon Sally-Anne,

Thank you for sharing your positive experience with us. We are delighted to hear that Jordan provided you with professional, patient, and thorough assistance in resolving the challenging issue with logging into your account.

It’s wonderful to know that Jordan’s dedication and prompt follow-up made a significant difference in your experience. Your kind words highlight the excellent service we strive to provide and affirm that Jordan is indeed a valuable asset to our team.

Thank you for recognising Jordan’s efforts. Your feedback will be shared with him and the rest of our team. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Kind regards,
Matthew Horner
Customer Service Management Team

Good afternoon Ray,

Thank you for sharing your positive experience with us. We are delighted to hear that Lukas provided patient, polite, and thorough assistance with reactivating your account from The Share Centre.

Navigating older accounts can sometimes be challenging, and it’s wonderful to know that Lukas managed to make this process smoother and more straightforward for you. Your recognition of his outstanding service and dedication is greatly appreciated.

Thank you for your kind words. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Kind regards,
Matthew Horner
Customer Service Management Team

Good afternoon Gema,

We are deeply sorry to hear about your experience and the distress it has caused. The safety and security of our customers, especially those who are vulnerable, are of utmost importance to us at interactive investor. We take matters of fraud very seriously and strive to provide a secure environment for all our clients.

We regret that you feel unsupported in this situation. While we have robust measures in place to protect our customers from fraudulent activities, we understand that these incidents can still occur, please be assured that we are committed to supporting and protecting our clients.

Please know that we would like to investigate this matter further to see how we can assist you better, therefore, I have requested some further information from yourself.

Our team is dedicated to providing support and guidance, especially to those who need it most. We encourage you to reach out to our customer support directly on 0345 607 6001 so our team can discuss your case in more detail.

Kind regards,
Matthew Horner
Customer Service Management Team

Good morning John,

Thank you for sharing your positive experience with us. We are delighted to hear that George was able to explain SIPP drawdown to you in simple terms, helping you to finally understand the process and your options.

We understand that financial topics can often be complex and confusing, and it’s wonderful to know that George’s clear explanations made a significant difference for you. Your appreciation will be shared with him and the rest of our team.

If you have any further questions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Thank you for choosing interactive investor.

Kind regards,
Matthew Horner
Customer Service Management Team

Good morning Jane,

Thank you for sharing your experience with us. We are delighted to hear that Hayley and Dean provided you with helpful, friendly, and informative customer service while addressing your queries.

At interactive investor, we strive to ensure that our clients receive the best possible support, and it’s rewarding to know that Hayley and Dean exemplified this during your interactions. Your kind words will be shared with them and our team.

We appreciate your feedback regarding our website and processes. We are continuously working to improve our platform to provide a smoother and more user-friendly experience.

If you have any further suggestions or need additional assistance, please do not hesitate to reach out. We are always here to help.

Thank you for choosing interactive investor.

Kind regards,
Matthew Horner
Customer Service Management Team