Kathy O'Connell

Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

4

Excited to be representing OutSystems with Sergio A. at the upcoming Evanta, a Gartner Company, SoCal CIO Executive Summit tomorrow in Long Beach, CA. We look forward to seeing many SoCal Tech Leaders there! The marriage between AI and High Performance Low Code software is truly transforming organizations. Do NOT sleep on this evolution. #OutSystems #EvantaaGartnerCompany #CIOExecSummit #SoCal #AI #HighPerformanceLowCodePlatform #Software #DigitalTransformation #DevelopmentEvolution #EmergingTechnologies

7

Solving the No Call No Show (NCNS), where a nurse signs for a shift but does not show up, is a critical need for healthcare, especially for ERs and other acute care facilities. Here's a guide to the best practices for managing NCNSs from top healthcare marketplaces and providers. 👇 #healthcare #acutecare #staffing #gigeconomy

2

1 Comment

That pre-approved platinum experience isn't all it was cracked up to be. Over the years, credit card perks and frequent flyer programs have become less attractive and more complex to consumers. In many cases, redemption opportunities have become limited, and rewards devalued. That could all change as the federal government takes a closer look at points and miles, raising scrutiny on loyalty programs. Meet the biggest influencer duo today...Cash Back and Rewards. How many of us are influenced by rewards programs when making a purchase? Be honest. When you're paying for that overpriced artisan latte coffee or buying that expensive watch you don't want your significant other to know about, chances are the points you get affects which piece of plastic you use. And then you redeem those points for even more stuff. The impact is real. For example, co-branded airline cards are used by 30 million consumers in the U.S. and generate $23 billion in economic activity. My points were devalued, and all I got was this t-shirt. The fact of that matter is the value of points is completely up to the companies issuing them. So, 5,000 points may be enough to secure those Sarah "Relationship Breakup" McLachlan tickets one month, but may take twice that the next. It's worth noting that these kinds of changes typically happen behind the scenes and without notifying customers. Government overlords and consumers have something in common...they're not happy. Credit card loyalty programs are typically more costlier than the average credit card with annual fees as high as $650 and average interest rates of 25.3%. Tied to that are the promises made around sign-up bonuses, changes to point values, obstacles in redeeming points and loss of rewards when cards are closed. Those add up for consumers, and they certainly add up in the plus column for card issuers. Wait, this leprechaun seat is the upgrade? Loyalty programs are a big source of revenue for major airlines. For example, Delta Air Lines raked in $6.8 billion in revenue from its loyalty program in 2023, while American Airlines expects 80% of its 2024 revenue will come from loyalty program members. Like one too many prunes before boarding a cross-country flight, the popularity of rewards programs comes with a caveat. Consumers might be missing out on a fair deal due to hidden complexities that devalue their hard-earned points. And who couldn't use a fair deal these days... https://lnkd.in/gTxatTxi #creditcard #airlines #rewards #loyalty #perks #payments #government #regulation #consumers #inflation #economy

2

1 Comment

One of my favorite movies/lines is from Jerry McGuire. And it applies to #FRAUD. "I am out here for you. You don't know what it's like to be ME out here for YOU. It is an up-at-dawn, pride-swallowing siege that I will never fully tell you about, ok?" Only actually, at SAS, we LOVE helping you fight fraud. A new study suggests that 83% of anti-fraud professionals anticipate incorporating generative artificial intelligence (AI) into their toolkits within the next two years. The 2024 Anti-Fraud Technology Benchmarking Report by the Association of Certified Fraud Examiners (ACFE) and SAS presents insights from nearly 1,200 ACFE members surveyed in late 2023. 2.sas.com/61104nzKTQ

2

1 Comment

We had an intriguing question from the audience in today's webinar "Breaking Barriers: Transforming Communication in Compliance and Risk Management": "How does one modify a confidently non-traditional speaking style to be more 'board room appropriate' without losing that voice and persona?" Boards and executives often prefer simple, direct, and concise communications over complex and dense material. This streamlines decision-making, ensuring key points are easily understood and actionable, without getting bogged down by unnecessary detail. Can you use humor? It depends on your audience, but like most things with people and engagement, thoughtfully designed lightbulb moments can make big impact and build rapport. What are your thoughts? Share your experiences and strategies. Huge thanks to all who attended today and to my incredible copilot Alan Wilemon for sharing his talent creating fun and engaging experiences in #privacy and #compliance. #EngagementStrategies #SimplicityRules

28

9 Comments

Modern leadership is about zone of influenceversus zone of control. People follow people and not titles. Leadership is a role and not a job title. https://lnkd.in/gzrRffn6

16