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Customer Success Executive
Arshya Infotech Solution
- Job Details
Job Details
- Position Overview:
We are seeking a motivated and knowledgeable Customer Success Executive to join our dynamic team. The ideal candidate will have a clear understanding of AWS basic concepts, with a proven ability to identify and nurture leads in prospective markets. This role is essential in driving customer satisfaction, retention, and growth.Key Responsibilities:Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.Identify and qualify new business opportunities by analyzing market trends and customer data.Conduct customer onboarding sessions and provide ongoing training and support to ensure successful product adoption and usage.Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention.Monitor customer usage patterns and feedback to identify. opportunities for upselling and cross-selling.Provide regular reports and updates to management on customer success metrics and initiatives.
Qualifications:
Bachelors degree in Business, Marketing, Information Technology, or a related field.Proven experience in a customer success or similar customer-facing role.Basic knowledge of AWS concepts, including services such as EC2, S3, RDS, and VPC.Strong analytical and problem-solving skills with the ability to identify and capitalize on business opportunities.Excellent communication and interpersonal skills with the ability to build rapport with customers.Self-motivated and results-oriented with a passion for delivering exceptional customer service.
Job Type: Full-time
Benefits:
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Performance bonus
Application Question(s):
Do you possess the knowledge of AWS Concepts
How many year of experience do you have as Customer Success Executive
In which field did you complete your graduation
This position is for Ghaziabad location. Kindly apply accordingly.
Are you aware of the following services-EC2/S3/RDS/VPC
Are you comfortable with the salary range of 15-20k according to experience
Experience:
total work: 1 year (Preferred)
Work Location: In person,
Other Details
- Industry IT IT Services & Consulting
- Recruiter Details Arshya Infotech Solution
- Job Tags customer relationship management, relationship management, customer service
- Job Type Full time
Key Skills
Recruiter Details
- Arshya Infotech Solution
- Ghaziabad
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- hidden_mobile
Company Details
Arshya Infotech Solution
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