loveit coverit Reviews

For some reason my mobile phone insurance didn't automatically renew. A quick call sorted out the reason and I was told I'd receive a call back within 30 minutes to sort out the renewal payment. 5 minutes later Geoff called me and quickly resolved the issue. His polite, efficient and courteous manner was A1 - a shame so many other customer support teams working for other companies don't match his benchmark. Thank you Geoff

Date of experience: 19 July 2024

I was dealing with love it CoverIt for a young lady with a learning disability,they really went the extra mile to make sure she was not without a phone ,thank you

Date of experience: 19 July 2024

I had a query on my travel insurance policy and both customer service agents were very helpful and put my mind at ease. I would definitely recommend.

Date of experience: 16 July 2024

Operative easy to get hold of
Good understanding of product
Good understanding of my needs and requirements
A pleasure to speak to

Date of experience: 19 July 2024

Customer service is very good, I spoke to Dan, and he was very helpful and efficient with my query. Was an added bonus that I wasn't waiting in the que on the phone for ages!

Date of experience: 16 July 2024

Great cover even when I have had cancer it’s a real problem getting travel insurance when I’ve had a illness even though it’s in remission

Date of experience: 15 July 2024

We had to changer our travel plans because of a hurricane in the Caribbean. The customer service guy I spoke to was very efficient and was able to switch the cover for a different holiday later in the summer. We even got some of out money back. Great service and I will certainly use the company again for our next trip.

Date of experience: 08 July 2024

I purchased the travel insurance last year. This year the renewal went up excessively compared to other like gor like quotes. There is no number to call and whem I logged in I Cound not deselect the auto renewal, no matter hiw many times I tried. This is why the policy has renewed.

Date of experience: 18 July 2024

Great value for Money
Easy to read description
Everything was well organised

Date of experience: 20 July 2024

Have used for travel insurance a few times, good price and easy to purchase.

Date of experience: 20 June 2024

I had a query about my policy and a fantastic member of their team (Charlotte) went out of her way to help me. Many thanks!

Date of experience: 18 July 2024

Hollie was of great assistance when I had to move my holiday dates and therefore amend my policy after the cooling off period Hollie kept me updated with each step of my enquiry and responded in a timely manner with no extra costs incurred. She was polite and professional at all times. Credit to the company

Date of experience: 05 July 2024

I didn’t need to make a claim but exceptionally quick when I had to change a spelling error with my name and then add a mobile phone. Will certainly use again.

Date of experience: 01 July 2024

After a minor hiccup with their website which they sorted very quickly everything was fine. The process from making the claim to approval was very good as it was competed in a day.

Date of experience: 08 July 2024

I already had cover for mi iPhone with Loveitcoverit and when a looked around for cover for my new iPhone they were very competitive and i got a loyalty bonus

Date of experience: 11 July 2024

The staff at Loveitcoverit have been very helpful over the past few days sorting out insurance for all our family mobiles. The price is very competitive compared to other options but above all the team are so incredibly friendly and helpful. So good to have a UK based call centre with no problems getting through and it sounds like a really happy team. Couldn't fault the service and would strongly recommend.

Date of experience: 28 June 2024

I had three phones and a watch and I got insurance from this company, I canceled it after five months because of this company's false service, I paid £240 five months ago and now that I have canceled, they only refunded me £68.

Date of experience: 18 July 2024

Went with this company last November on a 14 night cruise.
Quote was very reasonable so decided again to use them for 10 night holiday to Greece this July.
Unfortunately there price is nearly £50 more than the Post office travel insurance. Rang to say spoke with Carl who explained there was nothing they could do because of the underwriting of axa insurance. Unfortunately they have lost my business and probably a lot more. This is a real shame as they are an excellent company.
Need to sort this out.!!

Date of experience: 24 June 2024

Daniel was very helpful and explained everything to me. He fully understood why l was calling and amended my policy within minutes

Date of experience: 09 July 2024

I had a very friendly phone call, a mix up with my card number. Explained everything, set it all up for me in my email to click and renew my policy. The card number was the same, but it hadn't gone through, slight hiccup, with the internet. The chap kindly rang to see if he could help, told him not that great at tech!! set it all up payment to my email, plus 10% off, for renewing the policy, after a year. I would recommend love it coverit,friendly and reliable and professional I get mature and sensible! a change these days, so go with them and experience, good quality cover and staff who understand to help individual needs.

Date of experience: 04 June 2024