Switched On Insurance Reviews

5,923  •  Excellent
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Adam was the person who dealt with my…

Adam was the person who dealt with my request. He is a very knowledgeable and extremely polite, efficient young man

Date of experience: 04 July 2024

Reply from Switched On Insurance

We appreciate your 5-Star feedback regarding the service you received Colin.

It is very kind of you to leave such a lovely review and bring to our attention the excellent customer support you received from Adam.

Thank you for sharing your positive experience with us.

We will pass on your kind comments.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Great service

Rebecca was excellent understood my needs and amended the policy to give me exactly what I wanted. I would recommend for your travelling Insurance needs the costs were very competitive

Date of experience: 03 July 2024

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive customer experience Anthony.

We understand just how important it is to provide a high standard of customer service and the impact this has on our customers.

It's great to here of the excellent service you received from Rebecca and that your needs were met. We shall pass on your kind comments to her.

Your recommendation is greatly appreciated.

The Switched On Insurance Team.

Rated 5 out of 5 stars

I was able to judge from the website…

I was able to judge from the website which insurance quote that I wanted

Date of experience: 06 July 2024

Reply from Switched On Insurance

We appreciate your positive feedback Keith.

It's great to know that you found the website to be user-friendly and find suitable cover for your gadget(s).

We're delighted to welcome you on board!

The Switched On Insurance Team.

Rated 5 out of 5 stars

Thank you Kevin

Was getting frustrated with the website as I couldn't figure out how to close an old policy, with dread logged onto the chatbot to try and get it sorted that way, ended up being connected with Kevin who shut down my old policy and issued me with a refund in literal seconds. Great customer service, cheers Kevin

Date of experience: 21 June 2024

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive customer experience Anna.

While we are sorry to hear of the issues you encountered with the website, we are delighted that Kevin provided his excellent customer service to assist you with your query.

The Switched On Insurance Team.

Rated 5 out of 5 stars

These guys are absolute life savers

These guys are absolute life savers. I had a brilliant experience from their side after I suffered an injury while Skiing. They took care of everything. Thank you very much and sorry it has taken so long to write this review.

Date of experience: 24 June 2023

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive customer experience Ank.

While we are sorry to hear of your unfortunate accident, we are pleased we could assist you in taking care of the matter and providing the support you needed during that difficult time.

We wish you all the best with your recovery.

The Switched On Insurance Team.

Rated 1 out of 5 stars

Keeps asking me to input a code that I…

Keeps asking me to input a code that I never received so I haven’t been able to insure my phone

Date of experience: 20 June 2024

Reply from Switched On Insurance

Dear Bakani,

We are sorry to hear that your experience has not been a positive one.

We instructed our Customer Support Team to contact you to provide assistance.

Our records show the matter has now been resolved after you were contacted.

We would appreciate if you would be so kind as to amend your review to reflect this is you have the opporitunity.

Thank you.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Great - Recommend

Quick efficient service good website easy to follow even for a 70 year old like me, got a good price covered all aspects of mobile phone insurance- feel protected now.

Date of experience: 25 June 2024

Reply from Switched On Insurance

Thank you for taking the time to share your positive experience with us Mo.

We're pleased to know that you found the website and online application to be a seamless process and that your policy covers your needs and provides peace of mind.

It's great to have you on board!

The Switched On Insurance Team.

Rated 4 out of 5 stars

Claims dealt with very well

This company is good. I had a claim and it was dealt with and resolved very straightforwardly, and the staff on the phone were always helpful and clear.

If you need a replacement phone, you have to send off your damaged one first and be without it for a few days, which is not as good as having a courier swap on the doorstep, but otherwise everything is good. I like the simplicity of the policy, easy to understand.

Date of experience: 14 June 2024

Reply from Switched On Insurance

Thank you for taking the time to detail your positive experience.

We are pleased your claim was handled and resolved in a professional and timely manner.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Taking out a bundle policy

The young lady was a very polite customer service advisor, well briefed and very informative.
I was pleasantly surprised at her depth of knowledge and went the extra mile to ensure that I was content with my final product.

Date of experience: 14 June 2024

Reply from Switched On Insurance

Thank you for taking the time to share your positive experience Martin.

We are delighted to hear of the excellent service you received from a member of our team.

We understand just how important it is to get things right and provide a service that is second to none, and the impact this has on our customers.

Your kind comments shall be passed on to the representative to let her know.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Hassle free renewal

You very helpfully called me when I wasn’t sure which bankcard I had on my auto renew. It kept my device protected and saved me a phone call.

Date of experience: 20 June 2024

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive customer experience Charlie.

We understand just how important it is to provide great service and the impact this has on our customers.

It's great to know that our team could assist you with the renewal process of your policy.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Easy website and no messing about

Easy website and no messing about. All sorted within 10 minutes- a really good price for Mobil phone insurance

Date of experience: 08 June 2024

Reply from Switched On Insurance

We appreciate your 5-Star feedback Lesley.

It's great to know that you found the sign-up journey to be a seamless and user-friendly experience.

Thank you and welcome on board!

The Switched On Insurance Team.

Rated 5 out of 5 stars

After some confusion on my part it was…

After some confusion on my part it was all efficiently sorted by your wonderful team. Thank you.

Date of experience: 13 June 2024

Reply from Switched On Insurance

Thank you for letting us know of your positive experience Sarah.

We're pleased that our team could assist you accordingly.

It's great to have you on board!

The Switched On Insurance Team.

Rated 5 out of 5 stars

Reasonable value for money the claims…

Reasonable value for money the claims process is ok improvement always possible

Date of experience: 26 June 2024

Reply from Switched On Insurance

Thank you for sharing your positive experience Avanda.

We're pleased you are happy with the pricing structure of our policies and that you are happy with the claims processes.

The Switched On Insurance Team.

Rated 4 out of 5 stars

Insured gaming laptop!

Decided to use these guys to insure my Gaming Laptop after I realized my manufacturer warranty was only for 1 year and not 2.

Process was super simple and easy. Uploaded proof of purchase with no problems at all; I even made a typo on device model and it was sorted out within 5 minutes with a quick call.

I'm not sure on the claims process yet, but everything else was brilliant - hopefully I never have to use it!

Date of experience: 22 May 2024

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive experience Jordan.

We are pleased that you found the online application to be a seamless experience.

It's great to welcome you on board!

The Switched On Insurance Team.

Rated 5 out of 5 stars

This insurance was very comparable to…

This insurance was very comparable to others for the same product. Website very easy to use. I also had the option of paying in full, monthly or up front.
Great service once done the paperwork was there online immediately.

Date of experience: 15 May 2024

Reply from Switched On Insurance

We appreciate you taking the time to share your positive experience Miss. Brannon.

We're pleased you found the website to be user-friendly and are happy with the cover in place for your gadget(s).

It's great to have you on board!

The Switched On Insurance Team.

Rated 5 out of 5 stars

Great Customer Service

Very helpful guidance and efficiently renewed my Mobile Phone insurance. Thank you.

Date of experience: 25 June 2024

Reply from Switched On Insurance

Thanks for sharing your positive customer experience Jasper.

We are pleased you have renewed your policy with us for another year and even more pleased that you are happy with the service provided.

Your custom is greatly appreciated.

The Switched On Insurance Team.

Rated 1 out of 5 stars

AVOID THIS COMPANY.

If I could 0 stars i wpuld. Absolutely shocking insurmace company. Terrible service, appears to have only 1 employee answering there calls "poppy". She was quite helpful which is the only good thing I can say. There policies are terrible. No common sense or logic approach. Decline your claim for something that makes no sense. DO NOT USE THIS INSURER FOR ANYTHING.

Date of experience: 05 June 2024

Reply from Switched On Insurance

Dear Syeda,

We are sorry to hear your experience has not been a positive one.

UPDATE: Thank you for providing more information regarding your concerns.

We will escalate this to the Travel Claims Management Team to provide more information and get back to you once we have an update.

Thank you for your understanding.

The Switched On Insurance Team

Rated 5 out of 5 stars

I made a DOB mistake on my application…

I made a DOB mistake on my application for travel insurance, noticed last night and emailed not long before they closed. I received an email that night asking for the correct details . Following morning I received email for new documents. No fee , no hassle , great customer service.
Happy traveller 😁

Date of experience: 16 April 2024

Reply from Switched On Insurance

Thank you for taking the time to highlight your positive customer experience Paul.

We're pleased that the issue with your policy details was swiftly remedied and you are in receipt of your policy documents.

The Switched On Insurance Team.

Rated 5 out of 5 stars

Just what I needed

Being new to the Apple ecosystem, I believe that it is extremely important to protect my wares. Having checked a multitude of possible providers of gadget insurance cover, I finally settled to go with Switched On. They offered instant cover and provided exactly what I was hoping for especially the e-Wallet cover that many providers did not offer. I’m happy with the monthly payments, so a win/win situation.

The whole process navigating through the website was easy, simple and without fuss. Extremely helpful and clear from start to finish.

Regards

Date of experience: 12 March 2024

Reply from Switched On Insurance

Thank you for taking the time to detail your positive experience.

We are delighted to hear that you are happy with the coverage and claims processes your policy provides.

It's great to receive such wonderful feedback!

The Switched On Insurance Team.

Rated 5 out of 5 stars

Really polite and helpful customer…

Really polite and helpful customer representative. Andrew helped a lot me through my confusions. He helped me solving all my little doubts with so much patience. Impressed and thinking to turn into customer. Thank you.

Date of experience: 18 April 2024

Reply from Switched On Insurance

We greatly appreciate that you have taken the time to share your positive customer experience Nikita.

We understand just how important it is to provide excellent service to our customers and the impact this has.

It's great to hear of the service you received from Andrew, and we will pass on your comments to him.

Thank you.

The Switched On Insurance Team.